Support Analyst
Aquanow is looking for a well-rounded candidate to join the global client services team at our Dubai office. The client services team provides global 24/7 coverage for our clients and is responsible for timely and accurate service for our traded products. As a Support Analyst, you will gain an in-depth understanding of the operations of a financial services firm. You will help the company to operate more efficiently by supporting critical business functions and identifying opportunities to streamline processes.
We are open to candidates from any education or working background. If you are smart, motivated and looking for an opportunity to challenge yourself, this may be a great opportunity for you.
What you will be doing
- Respond to client queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Manage and record client requests through our internal ticketing tool
- Ensure client-facing activities are routed quickly and efficiently, and escalated when necessary
- Guide clients on troubleshooting, provide product information, solve common problems and setup issues
- Work closely with various internal partners and teams in different regions when necessary
- Ensure documentation is accurate and up to date
- Preparation of internal and client facing reports and presentations
- Ad-hoc projects and tasks
Requirements
- This posting requires the candidate to be work weekend coverage periods (Sat & Sun); two other days off will be provided in lieu instead (Mon/Tue or Thurs/Sat)
- As part of a predefined schedule, it is expected you may work on weekends and public holidays as required
- Scheduling will be provided with advance notification, and any changes will be clearly communicated
- After on-site training period is complete, hybrid/remote work can be arranged in coordination with your team and manager
What you will need to succeed
- Flexible schedule and the ability to work holidays and weekends
- Bachelor’s degree (ideally in Finance, Economics, Business, Accounting, etc.)
- Analytical skills and the ability to think through problems
- Positive attitude with high aptitude to learn new things
- Team player with capacity to work in an unstructured work environment
- Proficient with Microsoft Office, VBA, et al.
- Basic programming experience and interested in developing these skills
- Seeking an opportunity to grow within a high-growth organization
About us
Aquanow is a trading and technology company powering the next generation of financial services. We provide 24x7 liquidity and infrastructure for digital assets. Our customer base is international and includes some of the world’s fastest growing fintech businesses and financial institutions. Aquanow is privately-funded, and guided by experienced trading professionals and financial executives.
More about Aquanow
At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and non-traditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential. Even if you feel you may not meet all the job requirements, we encourage you to apply.
Here are a few benefits that we are pleased to offer our full-time staff:
- Casual office culture and dress
- Extended healthcare and dental benefits
- Access to private on-site fitness facilities
- Complimentary healthy snacks, coffee, and beverages
- Professional development, mentorship and networking opportunities
Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.
